Get help with Plankbook
Email hello@plankbook.com and a person answers, usually within one business day.
Tell us your company or household name, what you were doing and what you expected to happen. A screenshot helps. Never send card numbers or bank details by email.
Find answers to common questions
- Plan your own project
- Households use Plankbook for free. See how the household workspace works.
- Change your directory listing
- Pros edit their trades, service areas, contact details and registrations in Settings. Read about the free listing.
- Set up your company
- Add your cost codes, adjust the phase templates and upload your Word contract template. Email us and we help you set them up.
- Help a homeowner with the portal
- Homeowners open the private link you send. They need no account, so a lost link is fixed by sending it again from the project.
- Change or cancel your subscription
- Company owners manage billing and cancellation in Settings. See pricing for how billing works.
- Export your data
- Owners download every record as CSV files, with photos and documents, from Settings at any time.
- Understand how we protect data
- Read security and the privacy policy.